Tracking order

How to Track Your Order

At SoleilRobe, we understand the excitement of receiving your fashion items. Here's how you can track your order:

  1. Order Confirmation Email

    Once your order is processed, you'll receive a confirmation email at the address provided during checkout. This email contains your order number and estimated delivery date.

  2. Shipping Notification

    When your order ships, we'll send another email with your tracking number and carrier information. Please allow 1-2 business days for processing before shipment.

  3. Track Your Package

    Use the tracking number provided in your shipping notification to monitor your package's journey. Most orders are delivered within 3-7 business days after shipping.

Using Third-Party Tracking Services

For comprehensive tracking across multiple carriers, we recommend using:

17Track

A reliable global package tracking platform that supports most international carriers:

  • Visit 17Track.net
  • Enter your tracking number in the search field
  • Select the carrier if known (optional)
  • Click "Track" to view real-time updates

17Track provides detailed information including current location, transit history, and estimated delivery date.

Need Help With Your Order?

If you experience any issues tracking your order or if your package appears delayed:

  • Check your spam/junk folder for our emails
  • Wait 48 hours after receiving your tracking number - some carriers need time to update their systems
  • Contact our support team at [email protected] with your order number

Note: During peak seasons or holidays, delivery times may be extended. We appreciate your patience.