Shipping policy
Shipping Information
At SoleilRobe, we strive to deliver your fashion items promptly and securely. Please review our shipping policy below for details about order processing, delivery times, and shipping costs.
Shipping Method
We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Delivery Time
Standard Shipping delivery times vary by destination:
- Domestic: 3-7 business days after dispatch
- International: 7-21 business days after dispatch
Please note these are estimates and not guarantees. Customs clearance may cause additional delays for international orders.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Restrictions
We currently ship to most countries worldwide. If we're unable to ship to your location, this will be indicated during checkout.
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information or failure to collect from local post office, we will contact you via email. Additional shipping fees may apply for reshipment.
Contact Us
For any shipping-related inquiries, please email our customer service team at [email protected]. We're happy to assist you with any questions about your order's delivery status.