Privacy policy

Information We Collect

At SoleilRobe, we collect the following types of personal information when you interact with our website:

  • Order Information: Name, shipping/billing address, payment details, email address, phone number
  • Website Usage Data: IP address, browser type, device information, pages visited, referring URLs
  • Communication Data: Email correspondence, customer service inquiries

How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfill your orders
  • To communicate about your purchases and provide customer support
  • To improve our website, products, and services
  • To prevent fraud and enhance security
  • To comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, IT service providers
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards to ensure your data remains protected.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where applicable)
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality
  • Analyze site usage
  • Personalize your experience

You can manage cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption for data transmission
  • Secure storage systems
  • Access controls
  • Regular security assessments

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this policy periodically. The current version will always be available on our website.

Contact Us

For any privacy-related inquiries, please email us at [email protected].