Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired items, choose your size and color (if applicable), and proceed to checkout. You'll receive an order confirmation via email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We'll do our best to accommodate your request if your order hasn't been shipped yet.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your destination.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information. You can use this to monitor your package's delivery status.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please contact our support team at [email protected] to initiate a return.
How do exchanges work?
For size or color exchanges, please return the original item following our return process and place a new order for the desired item. We'll process your refund once we receive the returned item.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements with our size guide for the best fit. If you're between sizes, we suggest sizing up.
Are your products true to color?
We make every effort to display product colors accurately. However, monitor settings may affect how colors appear online. If you have specific color concerns, please contact us before ordering.
How should I care for my garments?
Care instructions are provided on each product's label and description page. We recommend following these instructions to maintain the quality and longevity of your items.
Customer Service
How can I contact customer service?
For any questions or concerns, please email our support team at [email protected]. We typically respond within 24-48 hours during business days.
Do you offer gift wrapping?
Currently, we don't offer gift wrapping services. However, all items are packaged beautifully in our signature SoleilRobe packaging.